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     Privacy Policy

 

Effective Date: May 16, 2025
 

Introduction
 

Congruence Physical Therapy & Wellness we respect your privacy and are committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.congruencept.com/ and how we comply with the Health Insurance Portability and Accountability Act (HIPAA), California Consumer Privacy Act (CCPA), and General Data Protection Regulation (GDPR).

By using our Site or services, you agree to the terms of this Privacy Policy.
 

Information We Collect
 

Personal and Health Information
 

  • When you submit forms on our Site (e.g., appointment requests, contact forms), we collect personal information such as your name, email address, phone number, and any health information you voluntarily provide.

  • Health information collected may include medical history, symptoms, or treatment details, which constitute Protected Health Information (PHI) under HIPAA.
     

Automatically Collected Information
 

  • We collect technical data such as IP address, browser type, device information, and browsing behavior via cookies and analytics tools to improve your experience.
     

Use of Your Information

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We use your information to:

  • Provide, manage, and coordinate your physical therapy care and related services.

  • Communicate with you regarding appointments, treatment, billing, and service updates.

  • Comply with legal and regulatory requirements, including HIPAA.

  • Improve our Site and services through analysis of usage data.

  • Send you marketing communications only if you have provided consent, with the option to opt-out.
     

HIPAA Compliance and Your Rights
 

  • We protect your PHI with administrative, physical, and technical safeguards to ensure confidentiality, integrity, and security.

  • We use and disclose PHI only for treatment, payment, healthcare operations, or as required by law.

  • You have rights under HIPAA, including:

    • Accessing and obtaining copies of your health information.

    • Requesting corrections to your information.

    • Requesting restrictions on certain uses or disclosures of your PHI.

    • Receiving an accounting of disclosures.

  • To exercise these rights or for questions about your PHI, please contact our Privacy Officer at rupali@congruencept.com.
     

CCPA Rights (California Residents)
 

If you are a California resident, you have the right to:

  • Know what personal information we collect and how it is used and shared.

  • Request deletion of your personal information, subject to certain exceptions.

  • Opt-out of the sale of your personal information (we do not sell your data).

  • Not be discriminated against for exercising your privacy rights.

To exercise your CCPA rights, please contact us at rupali@congruencept.com.
 

GDPR Rights (EU Residents)
 

If you are located in the European Union, you have the following rights regarding your personal data:

  • Right to access, rectify, or erase your personal data.

  • Right to restrict or object to processing.

  • Right to data portability.

  • Right to withdraw consent at any time where processing is based on consent.

  • Right to lodge a complaint with a supervisory authority.

We process your data based on your consent or as necessary to provide healthcare services. For inquiries or to exercise your rights, contact us at rupali@congruencept.com.
 

Sharing Your Information
 

We do not sell or rent your personal information. We may share your information with:

  • Trusted service providers who assist us in operating our Site or delivering care, under strict confidentiality agreements.

  • Healthcare providers involved in your treatment, as permitted by HIPAA.

  • Legal authorities when required by law or to protect rights and safety.

  • Business transfers, if applicable, with safeguards to protect your data.
     

Cookies and Tracking Technologies
 

  • We use cookies and similar technologies to enhance Site functionality and analyze usage.

  • You can manage cookie preferences through your browser settings or opt-out tools.
     

Data Security and Retention
 

  • We implement industry-standard security measures, including encryption and access controls, to protect your information.

  • We retain personal and health information only as long as necessary for treatment, legal, and operational purposes.
     

Children’s Privacy
 

Our Site and services are not directed to children under 13 (or applicable age). We do not knowingly collect information from children.
 

Changes to This Policy
 

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
 

Contact Us
 

For questions, concerns, or to exercise your privacy rights, please contact: Rupali Vyas, DPT
Congruence Physical Therapy & Wellness
Email: rupali@congruencept.com
Phone: 650-336-5394
Website: https://www.congruencept.com/

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